The Mystery Shopper program is both a quality assurance and a recognition program, with each mystery shopper visiting three eateries on campus each semester to anonymously evaluate the customer experience.
The program strives to encourage continuous improvement in all of Cornell Dining's operations, as well as recognize staff members that are doing a good job.
Each shopper is assigned three "shops" in different eateries during the course of each semester, and after dining, completes an online questionnaire regarding their visit. Mystery shoppers must complete a brief training session prior to their assignments.
If you'd like to be part of the Mystery Shopper program, please let us know using this form. Shoppers must have a meal plan, and will receive credit to their Big Red Bucks or MealChoice accounts. Training sessions for Fall 2017 will be held at Bear Necessities in Robert Purcell Community Center and are scheduled as shown below; pick the one you plan to attend. We'll add more sessions if needed.