Skip to main content

Request a Refund

If you have lost money in a vending machine on campus, please follow this simple process to obtain a refund.

Send an email with the following information to both and

    * Your name, Cornell NetID, and contact phone number
    * Location (building name) of the machine which had the problem
    * Type of machine (Pepsi, other soft drink, coffee, snack, etc.)
    * Product (name and price) you were attempting to purchase
    * Date and time of attempted purchase
    * Brief description of problem for which you're requesting the refund

A credit for the appropriate dollar amount will then be issued to your BRB or MealChoice account.

That's it!  If you have any additional questions or comments, contact us at

footer silhouette