If you have lost money in a vending machine on campus, please follow this simple process to obtain a refund.
Send an email with the following information to both email@example.com and firstname.lastname@example.org:
* Your name, Cornell NetID, and contact phone number
* Location (building name) of the machine which had the problem
* Type of machine (Pepsi, other soft drink, coffee, snack, etc.)
* Product (name and price) you were attempting to purchase
* Date and time of attempted purchase
* Payment method you attempted to use (cash, card, BRBs, contactless)
* Brief description of problem for which you're requesting the refund
A credit for the appropriate dollar amount will then be issued to your BRB or MealChoice account, or we'll be in touch about issuing a cash refund or a refund to your card.
That's it! If you have any additional questions or comments, contact us at email@example.com.