13 January 2017
Dustin Cutler wasn't interested in a new university dining director position -- until he heard the phone call was about a job at Cornell. The Central New York native has spent over a decade in food service management, and he'll join us as Cornell Dining's new director on January 30.
Our incoming director has been in various roles with the Aramark Corporation for several years, learning the ins and outs of higher ed residential dining, large food service and vending programs, catering services, national brand outlets, and convenience stores -- all experiences he'll be able to bring to bear at Cornell.
Unlike some candidates, though, Dustin's experiences aren't just from higher ed, or even just from the U.S. He began his career with Aramark by managing operations for the Olympic Village in Athens in 2004, and built on that role as senior operations manager for the Olympic and Paralympic Games in Beijing in 2008. These remarkable opportunities allowed him to amass food and beverage service experience while appreciating the things he admires most: great food, sports, and serving others.
He has also managed various aspects of food and beverage operations at Major League Baseball's Turner Field, New Orleans Convention Center and Emerald Coast Convention Center, GlaxoSmithKline and Palm Beach County Convention Center, and has most recently been Aramark's resident district manager for the University of Nevada, Las Vegas, where he oversees a dining operation that serves a student population of 29,000.
Along the way, Dustin realized that an exceptional guest experience "is propelled by rewarding and recognizing frontline employees and managers for their efforts." He believes that a strong emphasis on staff development and training, and such staff morale programs as recognition for accomplishments and accolades, are vital to a successful hospitality program.